Cube Voice Mail
CUBE Voice provides business with an image of success and professionalism through innovative and affordable voice mail solutions. With CUBE Voice services, your business can have a unique
telephone number that rings into your very own automated attendant with multiple mailboxes,
custom greetings, music-on-hold, live call forwarding, and other virtual office features. You can
create the impression of a single office by assigning private extensions to employees and partners
even if they work from different locations. Experience the productivity increases of providing callers automated service and company information through Information On-Demand mailboxes and Fax On-Demand information. When callers choose to leave a message, you can receive instant
notification of voice and fax messages via phone, email, or pager.
For a fraction of the cost of a receptionist, Cube Voice mail can answer your phone with a live person 24 hours per day, 7 days per week, after hours, or overflow when your phones are busy.
Our courteous, intelligent Voice Mail System will take your messages in a professional manner,
leaving your callers impressed with your organization. This high tech, high touch service will improve your image and, directly impact your bottom line.
The Significant features of Voice mail are:
Customizable system prompts and Greetings
Multiple / Department wise operators
Busy and No- Answer Call Handling
Blind and Supervised Call Transfer
Transfer to operator or mail box in case of invalid or no response
Call consult / call screening
Do not disturb
Fax tone transfer
Greetings by port / trunk
Create virtual extension to support a group of users
Multilingual greeting and separate greeting for internal / external caller
Users can access voice mail and can listen, skip, delete, etc voice messages though voice commands. (Optional, Speech engine will have to be procured for this)
Dial by Name (speech enabled). (Optional, Speech engine will have to be procured for this)
Unlimited number of mail boxes
Auto forward to another extn. / Mail box in case ofBusy or no answer
Forwarded message to Numeric pager, mobile or email
Call blocking / forwarding
Voice mail box access from remote location through phone
Simultaneous message to pre-defined group of users
Guest / Client Mailboxes
Message Confirmation / Information
Personalized Greetings message
Playback message control (Rewind / Pause / Fast Forward, skip, etc)
Message waiting Lights
Multiple Message Capability
Password protected mailboxes
Reply / Transfer to sender
Mark mail as personal / urgent
Leave message for caller
Wake up call
Recover accidentally deleted messages
Send a message copy to multiple users
Some of the features of VMS include (These features are given at extra cost as involve
other hardware also):
Accessing voice mailbox and Receiving messages on PC through Browser or phone from anywhere,
i.e. managing mail box from remote location
Text to speech
Emails can be accessed from remote location through phone and Voice mail can be directed to read
Fax on demand
Cube Voice asks whether caller wants Brochure, quotation or any other document and ask for fax
number and then promptly faxes it.
Helps to design your own menus to serve customers and give caller accessibility to pre-recorded
information about product over the phone.
Electronic Call Screening
Alphanumeric Dispatch puts your messages on your pager immediately! Your calls are routed to
voice mail and your caller’s leaves message in your mailbox. We transmit that message to your
pager, giving you immediate communications no matter where you are. Your callers will be
impressed with the thorough and professional manner in which we take the message and how
promptly you respond to their call.
It lets you know immediately if you have any messages. You dial an access number and enter a
security code that is unique to your account. If you have messages you are routed directly to an
operator or your voice mailbox for message delivery. If you have no messages you will hear a
second dial tone and you can simply hang up, no need to talk to an operator.
Voice Mail Message Delivery provides instant message pick-up without having to wait for an
operator. We answer your phone, take the message from your caller, and immediately record the
message into a voice mailbox. This also works with Operator Transfer or Voice Mail Operator Revert.
We can also have your mailbox page you when a call is recorded into your mailbox.
Fax Message Delivery sends your messages via your facsimile machine. We can send each message
as it comes in, fax your messages on a predetermined schedule to a predetermined fax number, fax
your messages into a mailbox which allows you to retrieve your messages from any location or fax
your messages whenever you request us to. Fax Message delivery helps you maximize your time as
you never have to waste time writing down a message or waiting for an operator to deliver
messages to you.
E-Mail Message Delivery sends your messages, every 15 minutes to your e-mail address. You can
pick up your messages at any time, along with any other e-mail you may have.
The Automated Receptionist feature of Cube Voice answers calls immediately and gives the caller the option to speak with an operator, or go directly to a desired extension. Cube Voice can answer
repetitive questions by having the caller make selections from a menu of options. Messages can be
taken and special announcement can be broadcast. Callers without a touch-tone phone may be
transferred immediately to a live operator or they are able to leave a message. Cube Voice
streamlines the office operations without the need of additional office staff.
Utilizing the Automatic Paging feature of Cube Voice insures a quick and efficient way to call out to
pagers, cellular phones, or remote phones and notify the person assigned to them that someone has
left a message. The system allows selective notifications, urgent notification, as well as busy, retries
to provide the utmost in flexibility when using this feature. Busy executives, field employees, sales
representatives, medical staff or anyone who receives important messages and depends on being
paged or notified immediately, can benefit from this powerful feature.
The Interactive Voice Response feature extends the use of Cube Voice by providing a way to play the information imported from computer databases. Callers are prompted through a given scenario with friendly instructions. Employees may now be allowed to enter information such as hours worked, process order, do status inquiry or inventory control, check on customer numbers or part numbers without tying up clerical time or requiring anything other than an available telephone as the terminal
Reach Out Caller
The Reach Out Caller feature of Cube Voice allows you to call a list of phone numbers. In the list,
you supply the phone numbers to be dialed and the message to be delivered. It is used to contact
your clients, send messages to a group, and receive responses. Now political candidates can reach
out to their constituents, school officials can inform the parents if the school is closed because of bad weather, and business can let their customers know of special deals.
Audio Bulletin Board
With the Audio Bulletin Board feature of Cube Voice callers are provided menus from which to select information. Simply pressing a button on any touch-tone telephone accesses the different subjects. Large number callers can send out information about events, hours of operation, product
information, or special services without tying up clerical time, twenty four hours a day.
The automatic call distributor feature of Cube Voice works like the Automated Receptionist and
decides to which extension number the call should be transferred. Cube Voice distributes work
evenly to a pool of workers responsible for handling phone calls