Q. What is Voice Logger. What is its use?
Ans. Voice Logger is an application which allows the user to passively monitor and record all the conversations that happen on telephone lines ( Analog PSTN, E1 CAS, E1 ISDN PRI/ ISDN BRI, Digital extensions etc).

Q. What is the format for recorded files?
Ans. Voice Logger support various type of recording formats such as MS GSM 13K, PCM 8Khz 8 bit Mono, PCM 8khz 8 bit stereo, PCM 8khz 16 bit Mono, PCM 16 bit stereo, Vox etc.

Q. Does it keeps track of call information alongwith the recording file?
Ans. Yes, it does. The additional information it provides is:
a. Date and time of call.
b. CLI
c. DNI
d. Extension
e. Agent Name
f. Duration
g. Trunk
h. Call Type ( incoming call or outgoing call )
i. Voice or Fax Call

Q. Is real time play back and remote side play back of recorded files available?
Ans. Yes, user can monitor the recording in real time mode. Remote side play back is also available.

Cube IVRS

Q. How can one create his own customized IVR through Cube IVRS?
Ans. A set of predefined commands, i.e., Nodes provide you with a way to easily create complex and flexible call flows which can also render advance services concerning Call Transfer, FAX on Demand, Text to speech, Database usage, Outbound Dialing, SMS, Email, etc.

Q. Can a user run more than one Call Flow simultaneously?
Ans. Yes, Cube IVR Manager bears an interface to allow the user to run selected Call Flows on separate specified ports.

Q. Is there any provision to monitor the status of a call on the running Call Flow?
Ans. Cube Line Monitor shows the run time call status of a call flow running on pre-specified port(s). It does so for all the Call Flows running simultaneously.

Q. What about the database connectivity?
Ans. CubeIVRS can connect to virtually any database and make the stored information available to callers through the standards based ODBC or OLE-DB interfaces. It can also retrieve information from callers and insert information into the database. Supported Databases include:OracleMicrosoft AccessMySQLMicrosoft SQL Server

Cube PMS

Q. What is PMS?
Ans. Cube PMS stands for Property Management System, an intelligent software tool to manage various activities of Hotels. All functional departments are linked together & share information & status with one another.

Q. What are its salient features?
Ans. PMS helps by providing the following functionality’s, -- User level authentication.-- Multi currency solution.-- Flexible Tarrif Structure.-- Integrated with EPABX exchange, a Telephone Billing System.-- Integrated with Finance to manage billing.-- Online Reservation through Internet. The on –line transactions will be integrated with your office database, providing instant information through desktop application also. Separate Module for each area of function>Reservation >Checkin >Point of Sale>Room Management>Inventory Management>Guest Information>Event Management>Account>MIS Report

Q. Any Limitation of PMS?
Ans. Runs on Windows Operating Systems only.

Q. Is it multi-user?
Ans. Yes, but single user version is also available.

Q. Can PMS be used for Hospitals?
Ans. Yes, PMS can be used for hospitals with some modifications and customizations in the software.

Q. What are the Software Requirement for PMS?
Ans. Window NT/ 2000 as Operating System, Microsoft SQL as its database.

SMS Server

Q. What is the rate of sending SMS via SMS Server?
Ans. SMS Server can send 1000 SMS Per minute.

Q. SMS server is Desktop Application or Web Application?
Ans. This application exists in both environments, Windows Application as well as Web Application.

Q. Is it possible to schedule the SMS to be sent?
Ans. SMS Server sends SMS as per its schedule. SMS can be scheduled on Date/Time criteria. There is also a provision to set the Priority.

Q. Is it possible to view status of SMS?
Ans. SMS Server shows the on line status of all the SMS which are delivered, pending & failed.

Q. What about Clients’ status?
Ans. It displays all the active clients who are connected at a given time and also maintains the Credit limits of all the clients.

SMS Client

Q. Can user import messages and contacts from external sources such as database (Oracles Server, MS Access etc.), text file, Excel file or others?
Ans. Yes, user can import messages and contacts from external sources such as DSN, Text file and Excel file and can preview the messages as well.

Q. Can user choose the messages from Template (Message Collection) ?
Ans. Yes , this application has a lot of categorized message collections. User can search his choice of messages from this collection.

Q. Is there any provision for Reminders?
Ans. Yes, user can set reminders for any desired occasion, e.g., such as Anniversary, Birthday, etc.

Q. Is it to possible group the Contacts?
Ans. Yes, user can make multiple groups. A group can have multiple contacts and a contact can be in multiple groups too.

Q. Can user set their Signature?
Ans. User can set his signature, otherwise the login name acts as a signature.

Q. Can user see his message status?
Ans. Yes, user can see his message status, whether it has been successful, failed, etc.

Telephone Billing System

Q. What is Telephone Billing System?
Ans. Telephone Billing System is used for billing and monitoring of outgoing and incoming calls through EPABX at Office, Hotels, Hospitals, Housing Societies and private EPABX exchange etc.

Q. What are the benefits of Telephone Billing System?
Ans. There are several benefits of Telephone Billing System, which are following:· Reduce phone usage costs up to 30% with fewer/shorter calls.· Allocate telephone cost to departments based on actual usage.· Bill back client for calls made on their behalf.· Review and Manage employees with heavy telephone usage.· Determine if one has too few or too many telephone lines.

Q. Is this software maintaining Log files?
Ans. This software maintains a log of setup changes, start and stop of all program in a log file. Detail of log file can be viewed using “View Log “ option under “Log”. This is very helpful while diagnosing loss of call data due to malfunctioning of computer or link.

Q. What are the different kind of reports user can view?
Ans. TBS integrates with Management Information system reports. The user can obtain the data regarding the calls made from an extension on with regards to the Destination City. The phone and trunk group detail for any organization if defined can also be obtained. For forecasting the peak load time, the reports like Peak day of the week, Peak day of month, Peak hour of the day and trunk occupancy can be of good help. The user can also estimate trunk occupancy for the exchange on the daily, hourly or extension wise.

Q. Is there any provision of user specific reports?
Ans. Yes, At any point of time the user may need to design some reports as per requirements. There is a TBS report wizard option through which allows the user to design a new report type or create a modified version of an existing report. This wizard also allows the changing the field heading for the reports allowing customization of the report.

Q. Is there any provision of backing up of call data and restoring it?
Ans. Under the utility menu there is an option of backing up of call data and restoring it.For backing up the user has to specify the directory or the path name for back up. The date and time for which the back up is required and the type of call are to be mentioned.For restoring the data user has to mention the path name of source file from which the data is to be restored. Once the <START> command is given the system starts to restore the data from source file. This data can further be used for any processing or report generation.

Q. Is this package is feasible in multi user environment?
Ans. This package can be used by more than one user at a time. Each user will have different id and password. Under the utility menu there is User Administration menu through which user can be added, modified or deleted.

Dialer Client

Q. What does the term ‘Dialer’ means?
Ans. The Dialer will auto dial customers and provide information, conduct surveys, or leave messages on the customer's answering machine. The options of a Dialer outbound: It can deliver messages or get responses from members, employees, customers, and prospects. Inbound: It can answer your telephone 24hrs a day. Offer menu choices of information take voice mail messages and even transfer calls. It can also be used to get responses, such as Yes or No. When a Dialer calls it can simply leave a message or it can ask for a response. You may obtain responses by recording their voices, asking them to press a key, to respond to choices or transfer to a live operator. All you have to do is just record your messages, select which database you want to call, when you want it to start and stop, and then let the Dialer go to work by calling everyone.

Q. How do I activate the dialer to re-dial?
Ans. After you dial a busy telephone number, just hit Set the time and date in Popup Dialer window. This activates the dialer to repeat dial that number.

Q. Can be it integrates with IVR?
Ans. Yes, Dialer can integrate with IVR which uses include Voice mail, Message delivery, Automated phone surveys, Information lines, Account status, Sales or product ordering, Customized call flow scripting, Fax on demand etc.

Q. Can Dialer display CRM type script?
Ans. Yes, Dialer displays a script as HTML file. User can select any script file according to the requirement of agent or campaign.