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Products

Contact / Call Center Solution

  • BPO Industry and Helpdesk Solutions
  • Inbound , Outbound Solutions
  • Fully Integrated with ACD and Voice Logger
  • Inbuilt CRM for better customer handling

Interactive Voice Response System

  • Automatic Answering and Voice Guidance
  • Used for Banks, Schools, Boards , Universities
  • Integrated with Database and Helpdesk

Voice Logging System

  • Automatic Recording on Analog, PRI, Digital and IP Lines
  • Compressed Recordings with Centralized Warehousing
  • Compatible and Integrated with Various Switches and CC6S

Conference Bridge

  • PRI And IP Based Audio Conferencing
  • Inbound and Outbound with Administration
  • Immediate / Scheduled Conferences with Recording
  • Mute, Hold, Unhold, Adhoc Participation

Outbound / Auto Dialers

  • PRI and IP based solution
  • Broadcasting of information, payment due date reminders,
  • changes in schedule time, etc.
    • Used by Travel Industry, Telecom, Business Houses
    • Complaint Management System
    • Voice Guided Complaint Booking with Web Portal
    • Auto Ticketing and Follow-ups with SMS,Email Integration
    • Used by RWA, Societies, Institutions, Hotels, Hospitals & Builders

Cab Booking System - Android

  • Call Centre / SMS Based Cab Identification
  • Real Time GPS Capturing & Processing App
  • Ride Tariff Calculation by Route and Mapping
  • Payment and Commission Calculations

 

 

 

Voice Mail System

  • Integrated to Many PBX on Analog, Digital Lines
  • Supports from 50 to 10000 Mailboxes
  • Specially Integrated to Hotel S/w eg Opera
  • Feature Rich Auto-attendant with screening

Fax Servers

  • Automated Inbound and Outbound Faxes
  • Dialogic Based with supports Word, Excel, PDF
  • Email integration with Outlook, Lotus
  • Merge Mail and Faxes

Unified Messaging

  • Combination of Voicemail, Email and Fax Mail
  • Single Mailbox in Email
  • Supported Dialogic Analog Platform
  • Supports up to 10000 mailboxes

SMS Server

  • Two versions for SIM Based and SMPP Based Inbound and Outbound SMSs Handling DNC Filtration for Bulk Telemarketing

Call Accounting System

  • Call Data Capturing & Real time Processing MIS, Decision Supporting Tool, Budget Control
  • For small to Large PBX systems (10000 users)

HostedSolutions

  • IVRS
  • Call Center Solutions
  • ConferenceBridge,
  • Faxon Demand and Call Forwarding Solutions
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