Cloud Telephony Solution

Overview

Rhapsody- Cloud Telephony Solution

RHAPSODY range of cloud solutions can integrate with any kind of Application or database.
The service range from simple audio text services to expecting real-time information for the caller. This enables application developers to deploy costly IVR solution on low investment for small and medium organizations. For large organizations when the IVR need for a campaigns of short duration, long term investments can be avoided using RHAPSODY CLOUD TELEPHONY. The RHAPSODY solution comes for handy small registration charge plus small monthly expenses.

Some of existing solutions provided include:-
Builders, Building Management & Housing Societies

Complain management for routine problems of owners, Sales Management, Call Center on Move, Telemarketing and Broadcasting and Call Routing Services.
Healthcare & Clinic Management
Appointment Fixing and Rescheduling, Reminder Services for patient, Medical Transcription Services, Disaster Management system-Blue Code and Red Code implements, Surveys etc and Telemedicine, Helpline Facilities
Customer Service & Warranty /AMC Activities
Complaint Bookings, Feedbacks, Status Update and Clearances, General Information to clients  on Holidays, Working Hours, Products and Services as Audio  Text Services, Surveys verification Calls, Emergency Handling Procedures, Telemarketing Campaigns.
 
School and Universities – Education Institutions
Student and Parent Notifications & Information on events scheduled, performance, leave, records and assignments, polling and Surveying regarding feedbacks on essentials and facilities Message Blasters, Narrowcasting and Emergency Response Systems, Prepaid Calling Systems.
BPOs, KPOs & Call Centers
Customer Satisfaction Surveys, Employee Screening, Predictive, Preview and Progressive Dialing, Payment Gateway Integrations, Broadcasting and Message Deliveries, Verification and Audio Text Services.

RHAPSODY Cloud Solutions are not limited to these application areas. These solutions can be further applied into banking and Financial Segment, Transportation, Freight and Courier Industries, Government Bodies and NGOs and many more. Where ever A Phone can serve a purpose- RHAPSODY can help.

What is Cloud Telephony

A cloud call center software is hosted over the internet which is easily deploy-able and involves a minimum cost. Cloud contact center software reduces the need of hardware set up and makes it easy to access the interactions through multiple channel virtually in the system.
Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. Links& Credentials will be shared with client end to access all the information related to calling Server-It will be a combination of CTI & Databas. Clients - They will login into application which will be installed into their systems and take calls via Mobile Phones.

 

USPs

  • No need Server
  • No need PRI
  • No Capex required
  • Easy & quick start
  • Agent can login from anywhere
  • No need PRI
  • All professional Call Center features
  • Online Support from Aria Customer Help Desk
  • Agent work from home is possible

Why Cloud Telephony

Builders, Building Management & Housing Societies
Complain management for routine problems of owners, Sales Management, Call Center on Move, Telemarketing and Broadcasting and Call Routing Services.

Healthcare & Clinic Management
Appointment Fixing and Rescheduling, Reminder Services for patient, Medical Transcription Services, Disaster Management system-Blue Code and Red Code implements, Surveys etc and Telemedicine, Helpline Facilities

Customer Service & Warranty /AMC Activities
Complaint Bookings, Feedbacks, Status Update and Clearances, General Information to clients  on Holidays, Working Hours, Products and Services as Audio  Text Services, Surveys verification Calls, Emergency Handling Procedures, Telemarketing Campaigns.
 
School and Universities – Education Institutions
Student and Parent Notifications & Information on events scheduled, performance, leave, records and assignments, polling and Surveying regarding feedbacks on essentials and facilities Message Blasters, Narrowcasting and Emergency Response Systems, Prepaid Calling Systems.

BPOs, KPOs & Call Centers
Customer Satisfaction Surveys, Employee Screening, Predictive, Preview and Progressive Dialing, Payment Gateway Integrations, Broadcasting and Message Deliveries, Verification and Audio Text Services.

RHAPSODY Cloud Solutions are not limited to these application areas. These solutions can be further applied into banking and Financial Segment, Transportation, Freight and Courier Industries, Government Bodies and NGOs and many more. Where ever A Phone can serve a purpose- RHAPSODY can help.

Sectors where Call Dialer is Used

  • Complaint Booking and Customer Support Centers
  • IT and IT Enabled Services
  • Telemarketing
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Schools, Colleges and Educational Institutions
  • Simple order entry transactions
  • Ticketing and Reservation
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Banks, Finance and Credit Corporations

Salient Features

Call Back Scheduling

Agents can schedule callbacks via a pop-up calendar

Database Integration

Supports any ODBC compliant database integration

Reporting

Forty-five standard reports can be customized via a report wizard

Dashboard

Real time status, alerts & reports at one place

Real-Time Voice Monitoring

Monitor any agent conversation from any supervisor desk using Live Barging facility.

Call Recording

Conversation of Agent Talk can be heard using Cube Voice Player

  • Connect with Customers over WebRTC
  • Define your Routing Rules
  • Flexible ACD Call Routing Algorithm
  • Customer Persona - based Routing
  • Behavioral or Transaction Based Call Routing
  • Preferred Agent Routing
  • Emergency Call Routing
TOP