Call Center Solution

SALIENT FEATURES

Click to Talk

Click-to-call technology on your website can decrease web abandonment and increase online sales conversions. Strategically place our Call Me Now button on your website, and your website visitors can instantly get connected via phone with your sales team at no cost to them. Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, namely Webcall is a form of web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, or by Voice-over-Internet-Protocol (VoIP).

Predictive Dialer

One of the most advanced dialing algorithms available. It allows administrators control of line-to-agent ratios and dropped-call percentages in real time, fully compliant with new dialing laws. Predictive Dialers call numbers automatically and can help agents screen for busy signals, voicemail, no-answers and disconnected numbers.

Multiple Campaign Per Agent

Agents can receive calls from unlimited calling campaigns. Advanced campaign filters: Create and applies “filters” to any calling campaign that allows administrators to customize calling regions or cap disposition counts. Create and run unlimited amounts of both inbound and outbound calling campaigns. Agents can be configured to participate in both inbound and outbound campaigns in a totally blended environment.  Change properties of a campaign during operation.

Reporting and Monitoring

Cube Call Center Solution allows to monitor and supervise the calls in real-time using dashboards and improve first call resolution with a our Call Center customer service solutions. Using templates, build your own reports on any event within the application. Forty-five standard reports can be customized via a report wizard. Monitor individual agent’s performance by analyzing call summary, agent summary and customer summary. Track average call handling time, conversion rate and call drop ratio to make informed decisions for your business with contact center solutions.

Manage Inbound Operations

Enable your agents to handle queries efficiently with Inbound Call Center Software and provide better customer services over calls and emails. Intelligently route the calls to most competent agents available in the queue to manage agent’s efficiency and deliver exceptional customer experience. Power inbound contact center solutions with ACD, IVR and VQ Pass and reduce customer’s waiting time.

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