Overview

Computers made the processing faster, telecom reduced the distances. The marriage of these two technologies is called Computer Telephony Integration or CTI. It has enabled the growth by leaps and bounds in common man’s life. An IVRS is a CTI - in action.

 Cube IVRS is the result of our expertise in CTI Development, 10+ years of experience and a knack to do something new, all this makes us the leader in the CTI industry. 

The IVRS redirects the customer to reach the right department and increases employee productivity by providing important customer information timely, all of this results in an increase in satisfaction level of customers.

What is IVRS

IVRS provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human attendant who can view data related to the caller at their screens instantly and help callers accordingly.

Deploying IVRS at your workplace is a way to make your business look more professional. IVRS portrays a reputed image of your organisation. To top it all off, the investment made in this system essentially replaces a receptionist thereby reducing the operational cost.

• Automates the call handling system.
• Allows a computer to detect voice and tone using a normal phone call.
• Responds the caller with prerecorded or dynamically generated audio to further guide callers on how to proceed.
• Can control almost any function where the interface can be broken into a series of simple menu choices.
• Can scale well to handle large call volumes.

USPs

• Your Always Available Number
• Hassle free installation
• Easy learning curve
• Support Infrastructure
• Integrations with CRM, Cube Dialer, Fax Server, Voice Logger
• Scalable and Growth Proof

Why IVRS

• • Portray a professional image: Impress your callers and portray a reputed business image at an expense much less than that of hiring a real receptionist. Go on to create multiple departments and project a professional business image.
  • Make callers feel at home: Enhance customer satisfaction by attending the call on the first ring with a custom language greeting and a smooth call flow.
  • Capture all business leads: Tap into every enquiry and close more sales. Your days of losing a potential client because of a switched off phone are now over. From our website, you get a list of all the callers missed.
  • Get Calls When Not in Office: Redirect calls to your home, mobile, or any number and  never miss another important call.
  • Coherent Communication: Allows for one number for all departments in all your official communications as well as advertisements directed to prospective customers.
  • Fixed Phone Number: Even if your office moves to a new address in future, your phone number remains the same. 

• User friendly interface: Easy to learn, use, install, configure and debug by novice and expert users alike. A set of predefined commands or nodes provide you with a way to easily create complex and flexible call flows.

• Growth proof: Exponentially grow concurrent users ten fold and perhaps process much larger volumes of data than before with ease. Your IVRS is scalable and would easily handle your business growth.

• Secure: Following the strictest guidelines for security and compliance, we put a premium on protection from personally identifiable customer information to proprietary business data.
• Integrations: Can engage in two way communication with any ODBC or OLE-DB complaint database, in addition to Microsoft Access, Microsoft SQL Server, MySQL and Oracle. Integrates with a host of other products and services including our own
  • • Cube Dialer
    • Cube Fax Server
    • Cube Voice Logger
• Support Infrastructure: Should trouble arise, we have IT and design people available after hours and on weekends and have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Sectors where IVRS is used

• Schools, Colleges and Educational Institutions
• Bank and stock account balances and transfers
• Surveys and polls
• Call center forwarding
• Simple order entry transactions
• Selective information lookup (movie schedules, etc.)
• Ticketing and Reservation
• IT Enabled Services
• Hotels, Airline & Train Ticket Enquiry & Booking Centers
• Entertainment Industry
• Complaint Booking and Customer Support Centers
• Banks, Finance and Credit Corporations
• Telemarketing Industry

Features of IVRS

• Simultaneously handles 4 analog channels or 30 digital channels thanks to Multitasking and multithreading built in your robust IVRS.  
• Detects an incoming ring and automatically establishes connection in response to the ring signal.
• Available 24x7x365.
• Supports Multiple languages with user configurable channel specific language.
• Supports ODBC to access all kinds of standard databases.
• Works with all type of exchanges on voice lines or trunk lines with any telecom operator of landline network and cellular phone network.
• Provides call statistics and customized reports.