Cube IVRS Solutions

Overview

Computers made the processing faster, telecom reduced the distances. The marriage of these two technologies is called Computer Telephony Integration or CTI. It has enabled the growth by leaps and bounds in common man’s life. An IVRS is a CTI - in action.

 Cube IVRS is the result of our expertise in CTI Development, 10+ years of experience and a knack to do something new, all this makes us the leader in the CTI industry. 

The IVRS redirects the customer to reach the right department and increases employee productivity by providing important customer information timely, all of this results in an increase in satisfaction level of customers.

What is IVRS

IVRS provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human attendant who can view data related to the caller at their screens instantly and help callers accordingly.

Deploying IVRS at your workplace is a way to make your business look more professional. IVRS portrays a reputed image of your organisation. To top it all off, the investment made in this system essentially replaces a receptionist thereby reducing the operational cost.

  • Automates the call handling system.
  • Allows a computer to detect voice and tone using a normal phone call.
  • Responds the caller with prerecorded or dynamically generated audio to further guide callers on how to proceed.
  • Can control almost any function where the interface can be broken into a series of simple menu choices.
  • Can scale well to handle large call volumes.

USPs

  • Your Always Available Number
  • Hassle free installation
  • Easy learning curve
  • Support Infrastructure
  • Integrations with CRM, Cube Dialer, Fax Server, Voice Logger
  • Scalable and Growth Proof

Why IVRS

    • Portray a professional image: Impress your callers and portray a reputed business image at an expense much less than that of hiring a real receptionist. Go on to create multiple departments and project a professional business image.
    • Make callers feel at home: Enhance customer satisfaction by attending the call on the first ring with a custom language greeting and a smooth call flow.
    • Capture all business leads: Tap into every enquiry and close more sales. Your days of losing a potential client because of a switched off phone are now over. From our website, you get a list of all the callers missed.
    • Get Calls When Not in Office: Redirect calls to your home, mobile, or any number and  never miss another important call.
    • Coherent Communication: Allows for one number for all departments in all your official communications as well as advertisements directed to prospective customers.
    • Fixed Phone Number: Even if your office moves to a new address in future, your phone number remains the same. 
  • User friendly interface: Easy to learn, use, install, configure and debug by novice and expert users alike. A set of predefined commands or nodes provide you with a way to easily create complex and flexible call flows.
  • Growth proof: Exponentially grow concurrent users ten fold and perhaps process much larger volumes of data than before with ease. Your IVRS is scalable and would easily handle your business growth.
  • Secure: Following the strictest guidelines for security and compliance, we put a premium on protection from personally identifiable customer information to proprietary business data.
  • Integrations: Can engage in two way communication with any ODBC or OLE-DB complaint database, in addition to Microsoft Access, Microsoft SQL Server, MySQL and Oracle. Integrates with a host of other products and services including our own
      • Cube Dialer
      • Cube Fax Server
      • Cube Voice Logger
  • Support Infrastructure: Should trouble arise, we have IT and design people available after hours and on weekends and have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Sectors where IVRS is used

  • Schools, Colleges and Educational Institutions
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)
  • Ticketing and Reservation
  • IT Enabled Services
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Entertainment Industry
  • Complaint Booking and Customer Support Centers
  • Banks, Finance and Credit Corporations
  • Telemarketing Industry

Features of IVRS

  • Simultaneously handles 4 analog channels or 30 digital channels thanks to Multitasking and multithreading built in your robust IVRS.  
  • Detects an incoming ring and automatically establishes connection in response to the ring signal.
  • Available 24x7x365.
  • Supports Multiple languages with user configurable channel specific language.
  • Supports ODBC to access all kinds of standard databases.
  • Works with all type of exchanges on voice lines or trunk lines with any telecom operator of landline network and cellular phone network.
  • Provides call statistics and customized reports.

What is IVRS


IVRS provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human attendant who can view data related to the caller at their screens instantly and help callers accordingly.

Deploying IVRS at your workplace is a way to make your business look more professional. IVRS portrays a reputed image of your organisation. To top it all off, the investment made in this system essentially replaces a receptionist thereby reducing the operational cost.

  • Automates the call handling system.
  • Allows a computer to detect voice and tone using a normal phone call.
  • Responds the caller with prerecorded or dynamically generated audio to further guide callers on how to proceed.
  • Can control almost any function where the interface can be broken to a series of simple menu choices.
  • Can scale well to handle large call volumes.

USPs

  • Your Always Available Number
  • Hassle free installation
  • Easy learning curve
  • Support Infrastructure
  • Integrations with CRM, Cube Dialer, Fax Server, Voice Logger
  • Scalable and Growth Proof

Why IVRS

    • Portray professional image: Impress your callers and portray a reputed business image at an expense much less than that of hiring a real receptionist. Go on to create multiple departments and project a professional business image.
    • Make callers feel at home: Enhance customer satisfaction by attending the call on the first ring with a custom language greeting and a smooth call flow.
    • Capture all business leads: Tap into every enquiry and close more sales. Your days of losing a potential client because of a switched off phone are now over. From our website, you get a list of all the callers missed.
    • Get Calls When Not in Office: Redirect calls to your home, mobile, or any number and  never miss another important call.
    • Coherent Communication: Allows for one number for all departments in all your official communications as well as advertisements directed to prospective customers.
    • Fixed Phone Number: Even if your office moves to a new address in future, your phone number remains the same.

 

  • User friendly interface: Easy to learn, use, install, configure and debug by novice and expert users alike. A set of predefined commands or nodes provide you with a way to easily create complex and flexible call flows.
  • Growth proof: Exponentially grow concurrent users ten fold and perhaps process much larger volumes of data than before with ease. Your IVRS is scalable and would easily handle your business growth.
  • Secure: Following the strictest guidelines for security and compliance, we put a premium on protection from personally identifiable customer information to proprietary business data.
  • Integrations: Can engage in two way communication with any ODBC or OLE-DB complaint database, in addition to Microsoft Access, Microsoft SQL Server, MySQL and Oracle. Integrates with a host of other products and services including our own

 

    • Cube Dialer
    • Cube Fax Server
    • Cube Voice Logger

Support Infrastructure: Should trouble arise, we have IT and design people available after hours and on weekends and have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Sectors where IVRS is used

  • Schools, Colleges and Educational Institutions
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)

Salient Features

Multitasking

Simultaneously handles 4 analog or 30 digital channels cause of Multitasking built in your robust IVRS.

Detects an incoming ring

Automatically establishes connection in response to the ring signal.

Supports Multiple languages

Supports Multiple languages with user configurable channel specific language.

Supports ODBC

Supports ODBC to access all kinds of standard databases.

Works with all type of Exchanges

Works with all type of exchanges on voice lines or trunk lines with any telecom operator of landline and Cellular network .

Customized Reports

Provides call statistics and customized reports.

  • Integrated IVR / ACD software
  • ODBC support for accessing all kind of standard database/RDBMS.
  • Provides call statistics and customised report after call analysis viz. "Call success Rate", "Call Failure Analysis", "Response Delay Analysis", "Service-wise/channel specific calls", "languages selected".
  • Multiple IVR Scripts
  • IVR Software Development Libraries
  • Call Monitoring and Recording
  • Message Forwarding
  • Unified Messaging Services
  • Multiple Telephone Line Support
  • Multiple Voicemail Boxes
  • Automated outbound call system
  • Configure and manage through an intuitive web control panel
  • Call Transfer (subject to your phone company or PBX features)
  • Call Simulator for off-line testing
  • Good Voice Quality supports up to 48 kHz sampling.
  • Provides additional tools for recording and editing voice files and online deployment.
  • Simple to use Graphical System Design Interface
  • Multiple telephone line support both on Analog and Digital
  • Advanced call screening and call switching options
  • Can be integrated with any type of database. Playback data retrieved from database
  • Text to Speech
  • Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call
  • Full logging of callers' details and all the selections made during the call
  • Multi-Language support (English /Hindi)
  • DNIS: (Dialed number identification service)
  • ANI: (Automatic Number Identification)
  • Multitasking and multithreading facility leading to simultaneous handling of 4 channels 32 analog channels or more than 32 digital channels.
  • Modular and scalable design allows to increase the number of channels or services without changing the basic IVR software.
  • Detecting an incoming ring and automatically establishing connection in response to the ring signal. Number of rings before picking up the call is configurable.
  • Capable of working round the clock throughout the year.
  • Dynamic, user configurable, channel specific menu of IVRS, leading to setting of different service for different incoming lines (channels).
  • Multiple language support with user configurable channel specific language. Number of languages used may vary from 0 to 9.
  • Incoming calls from decadic dial telephone across PSTN/Railway/PBX line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF inputs to select from IVR menu options.
  • Work with all type of exchanges on voice lines or trunk lines with BSNL/MTNL/Railway communication Network and cellular phone network.
  • Support various means of Alarm indications in case of system failures, e.g. Functional error, Error of missing certain voice message prompt, etc., and generates error Logs.
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