Callisto Screen Logger

Overview

Cube Screen Logger is the industry’s next – generation software solution designed for multiple PC screen recording on a network. Cube Screen Logger records many PC desktops simultaneously and reproduce the agent’ actions as video recordings. Cube Screen Logger Captures the screens of agent’s desktop and stores it into files at server PC. Administrator can trigger a recording of agent’s desktop based on.

Cube Screen Logger is an invaluable business tool built. Cube Screen Logger is a traditional client/server application. It Captures screens of agent’s PC are stored on server PC and these recorded files cab be play back by Cube Screen Player, from any PC or windows user from anywhere on the LAN. Once recorded, this screen data can be stored and organized in many different ways. Screen search feature allows any of the thousands of captured records to be searched, accessed and played instantly.

Various important information such as recording date and time, duration of recorded file, agent PC name, agent login ID, trigged event etc is stored with recorded files. All recorded files can be monitored from Cube Callisto Screen Player. Various advance search filters, such as today, yesterday, current week, previous week, current month, previous month are available in Cube Callisto Screen Player.

What is Screen Logger

Cube Screen Logger is the industry’s next generation software solution designed for multiple PC screen recording on a network. Cube Screen Logger records multiple PC desktops simultaneously and reproduces the agent’ actions as video recordings. Cube Screen Logger captures the screens of agent’s desktop and stores it into files at server PC. Administrator can trigger a recording of agent’s desktop. Cube Screen Logger is an invaluable business tool. Cube Screen Logger is a traditional client/server application.

USPs

  • No drop in PC performance
  • Modest file size
  • Portable output files
  • Go back in time
  • Easy installation
  • Advanced search

Why Screen Logger

  • Install once and forget it: Maintenance free systems with non-stop recording, fault tolerance and high reliability keep communications working 100% of the time.
  • Real time supervision: Hindrance free screen capture allows for close supervision and mistake identification.
  • Readily Accessible: Captured screens of agent’s PC are stored on server PC and these recorded files can be played back by Cube Callisto Screen Player by authorised personnel, from any PC running Windows from anywhere on the Local Area Network (LAN).
  • No drop in PC performance: The Screen Logger is not processor hungry. It does not consume a large of processing power of your machine. 
  • Modest file size: The output file sizes of the screen logger won’t consume all your storage space. In fact you can customize the software to suit your needs, to illustrate, Screen Logger can take a snap of the screen every 3rd second without losing any functionality. 
  • Quality Control: Monitor, record, retrieve, review, log and analyze. Such an evaluation helps improve agent performance and ease of use. Improved quality management may enhance customer service quality.
  • One for all: Simultaneously records multiple agent’s screen. Can be configured to records all screens or selected screens.
  • Meet compliances: Record all activities and meet compliance and legal recording requirements.
  • Portable output files: Once recorded, this screen data can be stored and organized in many different ways.
  • Custom Alerts: The software informs you regarding storage full when a threshold, customisable by you, is reached. The Alerts can be configured to be sent over email, popup or as audio.
  • Easy search: Screen search feature allows any of the thousands of captured records to be searched, accessed and played with just a few clicks.
  • Tagged files: Various important information such as recording date and time, duration of recorded file, agent PC name, agent login ID, triggered event etc. is stored with recorded files.
  • Go back in time: All recorded files can be monitored from Cube Callisto Screen Player. Various advanced search filters, such as today, yesterday, current week, previous week, current month, previous month are available in Cube Callisto Screen Player.
  • Support Infrastructure: Be it after hours or on weekends, we have help available for you. We have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Screen Logger can be used for

  • Subordinate Supervision: Monitor all activities of your agents or workers. In addition to surveillance, this also allows you to determine flaws in the agent’s work - which can be rectified, ensuring streamlined operations in future.
  • Parental Controls: If you are worried about your child’s activity on the computer, the screen logger may be of your great help. Just set it up and leave it running. 
  • Misuse Inhibition: When someone borrows your PC for “some work”, you should be careful and ensure the person does not engage in any questionable activities. You  can set screen logger running in the background and refer back to the records in case of any dispute.
  • Meet Compliances: Some industries require the employees to record all the activities to meet statutory norms and legal compliances of the industry, example: trading houses.

What is Callisto Screen Logger

Cube Screen Logger is the industry’s next generation software solution designed for multiple PC screen recording on a network. Cube Screen Logger records multiple PC desktops simultaneously and reproduces the agent’ actions as video recordings. Cube Screen Logger captures the screens of agent’s desktop and stores it into files at server PC. Administrator can trigger a recording of agent’s desktop. Cube Screen Logger is an invaluable business tool. Cube Screen Logger is a traditional client/server application.

USPs

  • No drop in PC performance
  • Modest file size
  • Portable output files
  • Go back in time
  • Easy installation
  • Advanced search

Why Screen Logger

  • Install once and forget it: Maintenance free systems with non-stop recording, fault tolerance and high reliability keep communications working 100% of the time.
  • Real time supervision: Hindrance free screen capture allows for close supervision and mistake identification.
  • Readily Accessible: Captured screens of agent’s PC are stored on server PC and these recorded files can be played back by Cube Callisto Screen Player by authorised personnel, from any PC running Windows from anywhere on the Local Area Network (LAN).
  • No drop in PC performance: The Screen Logger is not processor hungry. It does not consume a large of processing power of your machine. 
  • Modest file size: The output file sizes of the screen logger won’t consume all your storage space. In fact you can customize the software to suit your needs, to illustrate, Screen Logger can take a snap of the screen every 3rd second without losing any functionality. 
  • Quality Control: Monitor, record, retrieve, review, log and analyze. Such an evaluation helps improve agent performance and ease of use. Improved quality management may enhance customer service quality.
  • One for all: Simultaneously records multiple agent’s screen. Can be configured to records all screens or selected screens.
  • Meet compliances: Record all activities and meet compliance and legal recording requirements.
  • Portable output files: Once recorded, this screen data can be stored and organized in many different ways.
  • Custom Alerts: The software informs you regarding storage full when a threshold, customisable by you, is reached. The Alerts can be configured to be sent over email, popup or as audio.
  • Easy search: Screen search feature allows any of the thousands of captured records to be searched, accessed and played with just a few clicks.
  • Tagged files: Various important information such as recording date and time, duration of recorded file, agent PC name, agent login ID, triggered event etc. is stored with recorded files.
  • Go back in time: All recorded files can be monitored from Cube Callisto Screen Player. Various advanced search filters, such as today, yesterday, current week, previous week, current month, previous month are available in Cube Callisto Screen Player.
  • Support Infrastructure: Be it after hours or on weekends, we have help available for you. We have the capacity to diagnose the problem quickly and recommend repairs. Additionally, if the design allows, we can carry out full online diagnostics in real time.

Sectors where Call Dialer is Used

  • Complaint Booking and Customer Support Centers
  • IT and IT Enabled Services
  • Telemarketing
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Schools, Colleges and Educational Institutions
  • Simple order entry transactions
  • Ticketing and Reservation
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Banks, Finance and Credit Corporations

Salient Features

Self Monitoring

It allows your agents to monitor and analyze their performance on the basis of the quality of service and customer satisfaction.

Wall Board

Wall Board allows administrators to modify label names, set thresholds, and re-order statistics, schedule messages and more.

Real-Time Voice Monitoring

Monitor any agent conversation from any supervisor desk using Live Barging facility.

Reporting

Forty-five standard reports can be customized via a report wizard

Dashboard

Real time status, alerts & reports at one place

Database Integration

Supports any ODBC compliant database integration

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